Privacy Policy
This Privacy Policy applies to our services provided to you. We will collect personal information in accordance with laws and regulations under appropriate and necessary circumstances. We will make every effort to protect your information from disclosure, damage, or loss through reasonable measures, including the use of effective information security technologies, management processes, and corresponding security safeguards. We wish to clarify our commitment to protecting your personal information through the following Privacy Policy.
This Privacy Statement was updated on January 16, 2026.
Please read this entire Privacy Policy. If you have any questions regarding this Privacy Policy, you may contact us via the email address provided herein.
By using or continuing to use our products and services, you signify your agreement to the contents of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of our services immediately.
1. Collection of Personal Information
1.1 Definition of Personal Information
Personal information refers to any information relating to an identified or identifiable natural person. In other words, personal information is any information that allows us to identify you, directly or indirectly.
Within this Privacy Policy, we also use the term "data" to refer to personal information.
1.2 Scenarios for Personal Information Collection
We may collect your personal information under the following circumstances:
• When you register as our user;
• When you purchase our products;
• When you register for or participate in our activities;
• When you use our services and products.
1.3 Scope of Personal Information Collection
We may process all types of personal information, including data you and your device clearly provide, as well as personal information generated from your use of our services, specifically:
• When you register or log in, we may collect your email address, password, nickname, and profile picture used during registration.
• When you download or use the application, we may read information about your mobile device, such as hardware model, IMEI number or other unique device identifiers, MAC address, IP address, operating system version, and location information. We may also read information about your device usage through Internet of Things (IoT) applications (such as device model, operational status, frequency of use, and usage of cameras built into the device). We may also receive and record information about your conversations, audio, video, images, etc., during voice interactions with IoT devices.
• When you use bound and controlled devices, we may collect information on device model, IP address, location, and device status. We collect your current location information not to track your whereabouts; enabling location services allows us to directly obtain your location to provide you with services, such as weather services, smart scene services, and network functionality.
• When you use Internet of Things (IoT) devices, we may collect information you convey during voice service interactions, including recordings of voice commands (e.g., your questions, requests, and instructions) and information you receive from the service (e.g., responses, answers, and content).
• When using IoT devices, you can view real-time and historical video recordings captured by the camera through the software. You may also save videos locally. To enable the aforementioned features, we may transmit all videos captured by the camera to your application in encrypted form. We will neither store your video recordings on our servers, nor use them for any other purpose, nor share them with any third party.
• When you use our products or services, we may automatically receive and record information about your browser, computer, or application client, such as IP address, browser type, language used, access date and time, hardware and software feature information, and the web pages you request. When you apply for after-sales service, we may also collect your phone number and address.
• To help us understand application operations, we may use mobile analytics software SDKs. We may record information such as your usage frequency, corrupted data, overall usage data, performance data, etc. We will not associate the information stored in the analytics software with any of your personal information.
• It is important to note that device information or service log information alone cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person or use it in conjunction with personal information, such non-personal information will be treated as personal information during such combined use, and we will handle such information accordingly unless we have your authorization or it is otherwise stipulated.
As mentioned above, we may store your account information in a database so that your personal data can be retrieved each time you visit our website and use our application or other services.
Your data will be stored as log files on our servers and used for analysis and research. After processing on the servers, your data will be transferred to a database.
We will regularly back up data to prevent data loss due to server failure or human error and will delete it promptly upon your request.
2. Data Processing
2.1 Our Role
We are the controller of your information.
2.2 Legal Basis
We process your data for one or more of the following purposes:
• When we have obtained your consent;
• When required for marketing purposes;
• When necessary for the performance of a contract we have entered into with you;
• When required by legal obligation;
• When it is within our legitimate rights or interests. For example, to implement our policies, manage daily business operations, aggregate data for data analysis, maintain information security or prevent fraud, or, where necessary, transfer data to other business units of the company.
2.3 Reason for Providing Your Personal Information
Generally, your consent constitutes the legal basis for our processing of your information. Therefore, it is necessary for you to agree to our User Agreement and Privacy Policy to establish and enforce our agreement, as well as for our legitimate rights and interests.
You have the right to choose whether to provide relevant data. We may not be able to fulfill part or all of our obligations under the Terms of Service or provide services without certain information from you. If you wish to learn more, please contact our Data Protection Office using the contact information provided in the final section of this Privacy Policy.
2.4 Purposes and Methods
We will use the information you provide and collect during the service process for our services. We will not use your data for any purposes other than those specified below, which are consistent with the purposes of data collection.
We will use your information for the following purposes in the following ways:
• To verify your identity and prevent unauthorized access;
• To provide our services or products in accordance with the contracts we have entered into;
• To provide other services you request as described during data collection;
• To process transactions and communicate details regarding such transactions;
• To help track and resolve any failures or errors within the application;
• To conduct internal audits, data analysis, or research to evaluate our efficiency and improve our products and services;
• To share your information with our partners so they may assist us in providing you with products and services;
• To share your information with other affiliates for internal management and background support;
• To maintain the integrity and security of the information systems where we store and process information;
• To carefully review and investigate data breaches, illegal activities, and fraud;
• To comply with applicable laws and regulations or information required for litigation and other legal proceedings or imposed by government authorities.
3. Device Permissions
We sometimes require authorization for permissions, including but not limited to your storage, contacts, notifications, GPS location, camera, Bluetooth, NFC, etc., when providing services. You can refuse access to related personal information by turning off some or all permissions in your device settings. Permission management processes differ across devices. Please refer to the relevant instructions for accessing device settings and the system developer mode.
4. Sharing, Transfer, or Disclosure of Your Information
4.1 Sharing Your Information
Your personal information will be kept strictly confidential and will not be shared with any other company, organization, or individual except in the following circumstances:
• When we obtain your explicit consent to share your information with a third party.
• When we share your information with our company's staff or the company's affiliates, solely for the purpose of providing further services; conducting internal management; reviewing or handling data breaches, illegal activities, or fraud; or maintaining the integrity of the company's IT systems. We only share necessary information with staff to the minimum extent required, in compliance with this Privacy Policy. We have signed non-disclosure agreements (NDAs) with authorized staff.
• When we share your personal information with third-party service providers (or partners) to provide or improve our services, including but not limited to cloud services, video monitoring services, IT support, and customization services. We sign strict data processing agreements with all relevant third-party service providers (or partners), requiring them to process your information in accordance with relevant laws and regulations and our requirements, and to adopt certain security measures to protect your data security.
• When we are required to disclose your information in accordance with laws and regulations or demands from government authorities.
4.2 Transfer of Your Information
We will not transfer your information to any other company, organization, or individual except under any of the following circumstances:
• Transfer based on explicit consent: When we obtain your explicit consent, we will transfer your information to a third party.
• In the event of a merger, acquisition, or bankruptcy liquidation, we will require the new company or organization now holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that company or organization to seek your renewed consent.
4.3 Disclosure of Your Information
We will only disclose your information in the following circumstances:
• When we obtain your explicit consent;
• When required by law, including legal proceedings such as litigation, or demands from government authorities.
5. Retention Period for Information
We will retain your information for as long as necessary for the purposes specified in this Privacy Policy, and for any additional period required or permitted by law, until you withdraw your consent.
However, we may retain your information for research or statistical purposes, but we will anonymize your information.
Furthermore, in accordance with the laws of the country where you reside, we may retain your personal information to assist in any governmental and judicial investigations, to file or defend legal claims, or for civil, criminal, or administrative proceedings. If the aforementioned reasons for retaining data are no longer applicable, we will delete and destroy your data in a secure manner in accordance with relevant requirements.
6. Protection of Information of Persons Below Legal Age
Our products and services are primarily aimed at adults. However, we recognize the importance of taking extra precautions to ensure the privacy and safety of persons below the legal age who use our products and receive our services. We consider anyone under the age of 16 (or the age required by local law) to be a person below the legal age.
We will only use or disclose the personal information of persons below the legal age collected with guardian consent under conditions permitted by law, with the explicit consent of a guardian, or where necessary for the protection of persons below the legal age. At any time, a guardian requesting access to, modification of, or deletion of the ward's personal information should contact us as described in Section 13.
If we discover that we have collected personal information from a person below the legal age without first obtaining verifiable guardian consent, we will delete the relevant content as soon as possible.
7. Information Protection Measures
We adhere to recognized key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with individual rights, and security) and take reasonable measures to ensure the security of your personal information. We employ a range of technologies to safeguard your personal information, minimizing the risks of misuse, unauthorized access, unauthorized disclosure, and inaccessibility. The security measures we adopt include, but are not limited to: data anonymization, data encryption, firewalls, and authorization controls for data access.
We will retain your information for as long as necessary for the purposes specified in this Privacy Policy, and for any additional period required or permitted by law, until you withdraw your consent.
However, we may retain your information for research or statistical purposes, but we will anonymize your information.
Furthermore, in accordance with the laws of the country where you reside, we may retain your personal information to assist in any governmental and judicial investigations, to file or defend legal claims, or for civil, criminal, or administrative proceedings. If the aforementioned reasons for retaining data are no longer applicable, we will delete and destroy your data in a secure manner in accordance with relevant requirements.
Additionally, we will regularly review and update the security mechanisms used to protect data to effectively safeguard against data misuse. If you believe the security of your data has been compromised, or if you wish to learn more about the measures we take to protect data, please contact the Data Protection Office via the contact information provided in the previous section.
8. Storage of Personal Information
Because we provide global services based on data storage security, regardless of which country you reside in, we will synchronously store all information collected from your interaction with our servers.
9. Cross-Border Transfer of Personal Information
We are a multinational company, and the teams responsible for data processing may have responsibilities covering the world or various countries/regions. Therefore, these teams may be located anywhere in the world where we conduct business, including outside the European Union, in countries that may not follow the same personal information protection standards as your country. We may also transfer data outside the EU, including to China. By using or joining our services and/or providing your information to us, you consent to our collection, transfer, storage, and processing of your information in accordance with this Privacy Policy. We will make every effort to ensure they comply with applicable legal requirements to the extent permitted by existing technology, such as by executing Standard Contractual Clauses. After necessary confidentiality processing, all data we collect is used for user and product analysis to provide you with better services. However, in such cases, we will take measures to appropriately protect your information.
10. User Profiling and Automated Decision-Making
To provide you with more convenient and personalized information display, search, and push services while you use our services, we may analyze your preferences based on your purchase information and service log information, and create indirect profiles based on feature tags for display, information push, and potential commercial advertising.
We may analyze processed data that cannot identify you to improve our products and services.
We will not use your data to make any fully automated decisions.
11. Personal Information Rights and Their Exercise
11.1 Personal Information Rights You Possess
• Access: request a copy of the personal information we hold about you;
• Rectification: request correction of information containing errors or outdated information;
• Deactivation and Cancellation: request deactivation of your account or deletion of your personal information;
• Portability: request your data and, where possible, its direct transfer to another data controller;
• Restriction: request restriction of processing of your personal information while the accuracy or legality of the processing is disputed; however, exercising the right to restriction may result in you being unable to normally receive our services;
• Objection: object to the use of your personal information for user profiling and automated decision-making, and object to the sending of commercial information for direct marketing using your personal information;
• Lodge a Complaint: lodge a complaint with the competent authority in your country of residence or the EU member state where the data is processed;
• Withdraw Consent: withdraw your consent at any time we rely on it to process your data.
11.2 Methods for Exercising Personal Information Rights
We will protect your right to access and correct your personal information. If you wish to exercise any of the rights described in Section 11.1, you may send an email to our Data Protection Office for processing.
As we receive a large volume of commercial promotional emails daily, we will not respond if we deem your email unrelated to personal information.
11.3 Outcomes of Requests
After a request is submitted by a personal information subject, the following outcomes may occur:
(1) Request Rejected
In some cases, a personal information subject's request should be rejected, including but not limited to:
• The personal information subject is not granted the relevant right under the law of your residence;
• The identity of the person making the request cannot be verified;
• The request made by the personal information subject cannot be verified and is excessive in scope, especially in the case of repeated requests;
• If the disclosure of the involved information is likely to harm the interests of related parties, such as information related to damages or compensation received in a dispute;
• The information should be retained for statistical and research purposes, and the results of such statistics and research must not reveal personal identity;
• Other circumstances stipulated by law.
If an access request from a personal information subject is rejected, we will formally explain the reasons to the requester.
(2) Request Accepted
If none of the circumstances specified in (1) apply, we will process the request. If you genuinely wish for the request to be accepted, please provide us with as much detail as possible at the time of the request, such as the type of request and its specific content, information about the holder (e.g., the product name you used and the service you used), and the time the information was generated or processed (if possible, as precise as possible, the request can be accepted).
11.4 Withdrawing Consent
You can change the scope of authorization, stop the continued collection of personal information, or withdraw your authorization by deleting configuration information, deleting bound associated devices, and deactivating your account.
Please understand that some basic personal information (registered email) is required for business function services. Therefore, if you withdraw consent or authorization, we will cease providing the services corresponding to the withdrawn consent or authorization. However, your decision to withdraw consent or authorization should not affect previous personal information processing based on your authorization.
12. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy. We will not reduce your rights under this Privacy Policy without your explicit consent. Any changes to the Privacy Policy will be posted on this page. For significant changes, we will provide more prominent notice (for certain services, we will send an email notification detailing the specific changes to the Privacy Policy.)
Significant changes referred to herein include, but are not limited to:
• Significant changes to our service model, such as the purpose of processing personal information, the types of personal information being processed, and the method of using personal information;
• Significant changes in our ownership structure, organizational structure, etc., such as changes in ownership due to business adjustments, bankruptcy, mergers, etc.;
• Significant changes in the main subjects of public disclosure of personal information;
• Significant changes in parties involved in personal information processing and corresponding exercise methods;
• Changes in the security department responsible for processing personal information security, or changes in contact information and complaint reception channels;
• High risks indicated in the personal information security impact assessment report.
At the same time, we will archive previous versions of this Privacy Policy for your reference.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any rights, or have any requests to discuss with us, please send an email to our Information Protection Office, specifically established at the following address: info@sunqeegear.com. Upon receiving your request, we will make every effort to respond to the personal information access subject's request within one month. Your patience and understanding are highly appreciated. Depending on the complexity and number of requests, this period may be extended by an additional 45 days if necessary. If a response is delayed, we will inform the personal information subject of the delay and the reason for it. If the time limits set in this paragraph conflict with local law, local law shall prevail.
If you disagree with our personal information processing, you may submit a mediation request or other request to the data protection regulator in your jurisdiction.
